All of our orders are shipped as standard using a next working day courier service. This service will require a signature upon delivery.
98% of orders received and paid for by 2:00PM will be dispatched for delivery the following working day. Where we are unable to dispatch your order you will be notified and given the option of alternative dispatch dates and options.
Please note that whilst we can ship to other countries all of our products are designed for the UK market. This means that all power supplies will be the 3 pin UK Version and all manuals and support will be in English. We do not ship products with alternative power supplies to suit your country.
If you are within the EU and have a valid VAT number then please contact us before ordering and we can provide you with a Pro-Forma invoice without VAT.
Westlake Communications Ltd warrants that the Goods are of satisfactory quality and all items will be covered by a manufacturer's warranty term of 12 months from the date of purchase. If an item is faulty during the manufacturer's specified warranty period then the buyer should contact Westlake Communications Ltd to arrange for the item to be returned to the manufacturer for repair under warranty. The warranty process and timescales for warranty repairs is different for each manufacturer, the approximate lead time will be advised at the time of making your warranty claim with Westlake Communications Ltd.
As an indication of the varying repair lead times we have listed below some of the lead times from leading manufacturer's to deal with warranty repairs.
Teltonika 5-7 working days
Option 5-7 working days
Zalip 5-7 working days
WE DO NOT OFFER ADVANCE REPLACEMENTS UNLESS COVERED BY SUPPORT OR MAINTENANCE CONTRACT OR COVERED BY ADDITIONAL ENHANCED WARRANTY PLAN.
If the Buyer wishes to make a claim under this warranty, the Buyer shall give written notice to Westlake Communications Ltd within 30 days of the discovery of the defect and give Westlake Communications Ltd a reasonable opportunity to inspect the Goods in question.
Westlake Communications Ltd shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of Westlake Communications Ltd. Westlake Communications Ltd's liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods.
The Buyer shall inspect the Goods immediately upon receipt and shall notify Westlake Communications Ltd via email within 7 days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to Westlake Communications Ltd. The goods will then be tested and if found to be defective or damaged will be repaired or replaced under warranty. Items that are found not to be faulty shall be returned and the customer will be liable for additional delivery charges.
Goods can only be returned upon confirmation by a Westlake Communications Ltd representative. The customer will need to complete and sign a returns form (RMA) detailing the fault which will need to be faxed to 01708 747648. The customer will be issued a counter signed RMA form with RMA number which must be included in the package when returned. The items must be returned with all their original packaging, with the packaging unmarked - the item should then be packaged in a seperate delivery box so that no damage occurs to the packaging during transportation. Faulty items will be repaired and returned under warranty. Items that are found not to be faulty shall be returned and the customer will be liable for additional delivery charges.
Items that are not faulty can be returned with a re-stocking charge of 30% but only when agreed beforehand by a representative of Westlake Communications Ltd. Any special order item or configuration charge cannot be refunded.
consumers rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
The above directive does not apply to business to business transactions - as outlined in the directive "business" includes a trade or profession and "consumer" means any natural person who, in contracts to which these Regulations apply, is acting for purposes which are outside his business.