Shipping and Delivery Policy

Shipping Policy

At 3grouterstore.co.uk, we strive to provide reliable and efficient delivery services for all our customers. Please review our shipping options and policies below:

General Shipping Information:

  • Order Cut-off Time: Orders placed online by 3:00 PM on working days (Monday to Friday, excluding bank holidays) will be shipped the same day for next working day delivery.
  • Working Days: Monday to Friday, excluding UK bank holidays.

Delivery Options:

  1. Mainland UK (Excluding Highlands and Islands)
    • Standard Next Working Day Delivery: £8.00
    • Pre-Noon Delivery: £15.00
    • Pre-10:30 AM Delivery: £24.00
    • Saturday Delivery: £40.00
  2. Highlands and Islands
    • Delivery Time: 2 working days
    • Cost: £8.00
  3. Northern Ireland and Isle of Man
    • Delivery Time: 2 working days
    • Cost: £22.00
  4. EU Countries
    • Delivery Time: 5-7 working days
    • Cost: £40.00
    • VAT/EORI Number: Required for shipping outside of the UK.
  5. Ireland
    • Delivery Time: 5-7 working days
    • Cost: £40.00
    • VAT/EORI Number: Required.

Delivery Guarantees and Potential Delays

While we make every effort to dispatch all orders placed by 3:00 PM on the same day, please be aware that delivery times may occasionally be affected by factors beyond our control, including but not limited to:

  • Courier Network Delays: This could be due to high volumes or operational issues within the courier service.
  • Severe Weather Conditions: Adverse weather may impact transit times.
  • Traffic Disruptions: Unforeseen road closures or heavy traffic may cause delays.
  • Public Health or Safety Restrictions: Government regulations or health crises could impact delivery timelines.

We will do our best to communicate any known delays as soon as possible and will provide tracking information to help you stay updated on the status of your delivery.

Damaged or Lost Packages

We take care to ensure all products are securely packaged before shipping. However, if you receive a damaged package or if your order does not arrive as expected, please follow the steps below:

  • Damaged Packages: If your package arrives damaged, please take photographs of the packaging and the product, and contact us within 48 hours of delivery. We will arrange a replacement or refund based on the extent of the damage.
  • Missing or Lost Deliveries: If your delivery is delayed beyond the expected delivery window or if tracking indicates the package is lost, please contact us immediately. We will work with the courier service to locate your package or arrange a replacement.

Large Shipments or Same-Day Delivery

For large or urgent orders, we can arrange bespoke or same-day delivery. Please contact us directly to discuss your requirements.

Important Information:

  • We only ship to the country where the buyer’s VAT/EORI number is registered.
  • Deliveries to Northern Ireland, Isle of Man, and international locations may require additional documentation and processing time.