Support
Support Centre – 3G Router Store
Whether you’re troubleshooting an issue or configuring a new device, our dedicated support team is here to assist. You can reach us via email, telephone, or through remote dial-in support.
How Can We Assist You?
We offer a comprehensive range of sales support options to meet your needs for all our products. Our goal is to ensure you have a seamless experience with equipment you purchase from our store.
Pre-Sale Support
We want to ensure you choose the right product to meet your needs. Our pre-sale support is designed to help you make informed decisions.
Product Consultation: Our knowledgeable team is available to discuss your specific requirements and recommend the most suitable products based on your usage and environment.
Comparison Assistance: We provide detailed comparisons of our products to help you understand the differences in features, performance, and pricing. This way, you can confidently select the best option for your needs.
Technical Specifications: Our support team can provide you with detailed technical information, ensuring you have all the information you need to make an informed purchase.
Availability and Pricing: Stay updated on current stock availability and pricing. If you have inquiries about promotions or bulk purchasing options, we’re here to support you.
Post-Sale Support
Your relationship with us doesn’t end once you’ve made a purchase. Our post-sale support is dedicated to ensuring your satisfaction and success with your IoT equipment.
Setup Assistance: We offer step-by-step guidance to help you set up your equipment.
Ongoing Troubleshooting Assistance: If you encounter any issues after your purchase, our support team can guide you through troubleshooting steps to identify and resolve the problem.
Firmware Updates: Keep your device secure and efficient with the latest firmware updates. We provide guidance on how to update your equipment.
Product Documentation: Access detailed user manuals, installation guides, and FAQs directly from our website. These resources provide in-depth information to help you maximise the use of your router. You can visit our FAQs section here.
Configuration Support: If you’re having difficulty with the configuration process, our technical team can support you through each step. We can assist with network settings, security configurations, and device optimisation.
Remote Support: If needed, our team can provide remote assistance to resolve issues in real-time.
How to request Support
For the fastest assistance, we recommend submitting a support request through our online form.
Submit a Support Request Form here
Response Time: Once your request is received, a member of our technical team will respond within 2 hours during normal working hours.
Please Note: Our support requests are handled during normal working hours, Monday to Friday, from 09:00 to 17:00. You can also refer to our FAQ section for common issues.
GIVE US A CALL : 01937 534914
E-Mail Us : Support@millbeckcomms.co.uk
SUPPORT OPTIONS
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Configuration, Home
One Hour Of Remote Support For Home 4G/5G Router support and configuration
Our Home Router Set-Up package provides comprehensive support from configuring your router at home, to on-going post sales assistance. We’ll guide you through the process, ensuring you’re connected with ease. Whether it’s a new router installation or troubleshooting an existing setup, our technical team is here to help.
What’s Included:
- Dedicated support: Receive 1-hour of dedicated support from a member of our support team to assist with setting up you new home router.
- Remote Dial-In Support: Our technicians can access your router remotely to assist with configuration.
- Phone Support: Speak to our experts for step-by-step guidance.
- Email Support: Receive detailed troubleshooting steps and configuration guidance.
SKU: home-router-support-one-hour-n
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